Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
Last updated: April 2026
Introduction
At Nestiva, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our concierge services.
By using our services, you consent to the data practices described in this policy. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Important: Nestiva is a concierge service, not a medical provider.
We facilitate connections between you and fertility clinics in Porto. We coordinate logistics, accommodation, and support services only. All medical information remains exclusively between you and your chosen clinic.
Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
- Name, email, phone number, and address
- Date of birth and nationality
- Payment and billing information
- Travel documents (passport)
Booking Information
- Preferred travel dates
- Accommodation preferences
- Service package selected
- Special requests or needs
Usage Information
- Website usage data and IP address
- Browser type and device information
- Cookies and tracking technologies
- Communication preferences
✕ What We Do NOT Collect
As a concierge service, we do not collect, store, or have access to any medical information. This includes:
- ✕Medical history or health status
- ✕Fertility treatment details or diagnoses
- ✕Test results, medical records, or lab reports
- ✕Treatment outcomes or clinical information
All medical information remains strictly between you and your chosen clinic.
How We Use Your Information
We use the collected information for the following purposes:
- 1Service Delivery: To coordinate your experience, including clinic appointments, travel, and accommodation
- 2Booking Coordination: To schedule appointments and arrange logistics with clinics on your behalf
- 3Communication: To send updates about your travel plans, bookings, and services
- 4Payment Processing: To process deposits and payments for our concierge services
- 5Service Improvement: To analyze and improve our services and customer experience
- 6Legal Compliance: To comply with applicable laws and regulations
Your Rights (GDPR)
Under GDPR and applicable data protection laws, you have the following rights:
Request a copy of your personal data
Request correction of inaccurate data
Request deletion of your data
Limit how we use your data
Receive your data in a standard format
Object to processing for marketing
Withdraw consent at any time
File a complaint with authorities
To exercise any of these rights, contact us at nestiva.baby@gmail.com. We will respond within 30 days.
Data Retention
We retain your personal information only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Booking Records | 3 years after service completion |
| Financial Records | 7 years (tax/accounting) |
| Marketing Data | Until you opt-out |
| Website Usage Data | 2 years |
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
While we strive to protect your information, no method of transmission over the internet is 100% secure.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.